Frequently Asked Questions

Managely is a cloud business platform that brings ERP, business apps, integrations, and a managed operating environment onto the same company data. Instead of running sales, inventory, accounting, and communication in disconnected tools, they work together as one system.

No. ERP is the operational foundation, but Managely goes beyond ERP by bringing business apps, integrations, business email, and managed cloud services together on one shared data layer.

With Managely, you do not have to manage the server, platform updates, backups, and operating environment yourself. You subscribe to a managed environment that combines the system, hosting, updates, security, and related services.

The platform includes 30+ modules across accounting and finance, sales and CRM, inventory and warehousing, HR, projects, assets, fleet, support, and more, plus business apps and integrations that can be enabled as needed.

No. The platform is designed for business teams, not only developers, and supports both Arabic and English. You can start on your own, while paid implementation and training services are available for complex requirements or data migration.

Your core environment can be provisioned in under 3 minutes. Start now. That is the environment provisioning time; implementation, data migration, process setup, and training depend on project scope.

Yes. You can begin with the modules you need today and enable additional modules or apps later without rebuilding the system from scratch. Some additions may require separate configuration or training.

Managely is not priced by the total number of registered employees. You can register your team, while usage limits are based on the concurrent sessions included in your plan rather than total headcount.

Your subscription includes the cloud system environment and the core services associated with your plan, such as managed hosting, updates, backups, and eligible business apps. Some capacities and features vary by plan.

Advanced implementation, data migration, additional training, and custom development outside the standard product are not automatically included. These services are assessed and priced separately when required.

Training depends on your plan. If your plan includes training hours, they can be used within the included allocation. Additional training is provided as a separate professional service.

Where a free trial is available in your country, you can try the platform for 7 days without a card. Under the current policy, the 14-day refund guarantee applies only to an eligible first paid subscription and does not apply if the free trial was used within the previous 30 days. Fees for completed implementation, training, or consulting services are not covered.

Yes. You can cancel to stop future renewals according to your plan terms. Payments already made for the current subscription period are subject to the published refund policy and eligibility conditions.

Advanced implementation is separate from the standard subscription. It can include operational setup, permissions, module configuration, and data migration according to the agreed scope.

Yes. Custom work can include fields, forms, workflows, reports, print formats, and dedicated integrations. Development outside the standard product is assessed as a separate project for scope, timing, and cost.

Yes. Data migration can be delivered as part of the paid implementation service. We first review the source and data quality, then define the migration scope, such as chart of accounts, customers, suppliers, items, balances, and historical transactions.

Yes. Custom apps and integrations can be connected to the platform so they work with company data under the approved permissions and architecture. Scope depends on the app and integration requirements.

Your business data remains yours. We process it only as needed to provide and operate the service, and we do not sell personal data for marketing purposes. See the Privacy Policy for full details.

We use technical and operational safeguards for the platform, including managed cloud infrastructure, access controls, and backup processes. The Security and Privacy pages provide the detailed practices and commitments.

ETA integration for Egypt and ZATCA integration for Saudi Arabia are available within the Managely ecosystem. Actual setup depends on your company country, compliance requirements, and configuration.

Yes. You can review the Terms of Service, Privacy Policy, SLA, NDA, and Refund Policy in the Agreements section.

Yes. Support is available in Arabic and English, and the platform supports Arabic interfaces, reports, and documents with RTL layout.

Under the Service Level Agreement, a critical incident receives a first response within 1 hour, with a 24-hour resolution target. Other priorities have different response and resolution targets listed in the SLA.

Standard support covers system faults and operational issues within the support scope. New development, customization, and scope changes are treated as separate requests and are assessed and scheduled independently.

You can join the Affiliates program and share your unique referral link. Under the current program, eligible referrals earn a 10% recurring commission on qualifying payments for as long as the referral remains eligible. See the Affiliates program →

You can review the Terms of Service, Privacy Policy, SLA, NDA, and Refund Policy in the Agreements section.