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If Managely is not the right fit within the first 14 days of your first paid cloud subscription, you can request a refund of the core subscription value under the terms below. Implementation services are governed separately by the Implementation Delivery Guarantee in the SLA.
When does the guarantee apply?
The guarantee is designed to give you time to evaluate Managely after starting a paid subscription. A refund request is eligible when the following conditions are met:
- The request is submitted within the first 14 days after activating your first paid subscription.
- The request is sent through our contact form using the email address registered to your company account.
- The refund is returned to the same original payment method used for the subscription.
Applies to the first paid subscription only
The guarantee does not cover later renewals. It also does not apply if you used the 7-day free trial within the previous 30 days.
How do I request a refund?
Use the email address registered to your company account and include your Subscription ID so we can review the request quickly.
What does the refund cover?
Covered
The core Managely subscription value, when the guarantee conditions are met and the request is submitted within the eligible period.
Not covered
Implementation packages, standalone training hours, standalone customization hours, technical consulting already delivered, and third-party services or add-ons are not covered by this 14-day subscription refund policy. Eligible full implementation packages may be protected separately by the Implementation Delivery Guarantee in the SLA.
What about implementation services?
Implementation has a separate delivery guarantee
The 14-day guarantee on this page applies to the core cloud subscription. Eligible full implementation packages may include a separate delivery guarantee: if a material part of the agreed scope remains undelivered after the applicable remediation period, the implementation fee is refundable under the SLA terms.
What happens after I submit a request?
We review the request, then return the refund to the original payment method
Eligible refund requests are processed within a maximum of 5 business days after the information and conditions are verified. After we issue the refund, the time it takes to appear in your account may vary depending on your bank or payment provider.
What happens after the first 14 days?
- You can cancel your subscription at any time to stop future renewals.
- After the guarantee period ends, amounts already paid for the current subscription period are non-refundable.
- Third-party services and add-ons remain subject to the refund policies of their respective providers.
- The separate Implementation Delivery Guarantee, where included with an eligible implementation package, continues to be governed by the written implementation scope and the SLA rather than this 14-day period.
Two separate protections, each with clear terms
The 14-day refund guarantee protects your first paid core cloud subscription. The separate Implementation Delivery Guarantee protects eligible full implementation packages against failure to deliver the agreed written scope after the applicable remediation period.